User Terms &
Conditions
THE RULES THAT GOVERN OUR ECOSYSTEM
1. Agreement
By accessing MeatsFresh services, you agree to these terms:
- You are 18+ years old
- You provide accurate information
- You comply with local laws
- You accept our policies
2. User App Terms
For customers using the MeatsFresh User App:
- Provide accurate delivery address
- Cancellations within 1 minute only
- Prices subject to market changes
- Minimum order value may apply
- Accept delivery within 5 minutes
3. Partner Terms
For vendors using the Partner App:
- FSSAI license required
- Maintain hygiene standards
- Quality audits every 48 hours
- Variable category & city-based commission
- Weekly payout settlements
4. Delivery Terms
For riders using the Delivery App:
- Valid driving license required
- Own vehicle with insurance
- Follow traffic regulations
- Handle thermal seals properly
- Independent contractor status
5. Payments
Payment terms and conditions:
- Multiple payment methods accepted
- Secure encrypted transactions
- COD available in select areas
- Prices include applicable taxes
- Delivery charges may apply
6. Delivery Policy
Our delivery commitments:
- Fast delivery on the same day target
- Real-time order tracking
- Fresh delivery maintained
- Contactless delivery available
- Weather delays may occur
7. Quality Standards
Our quality commitments:
- 12-point quality inspection
- Temperature-controlled packaging
- Freshness guaranteed
- Hygiene certifications
- Regular vendor audits
8. Prohibited Activities
The following are strictly prohibited:
- Fraudulent transactions
- Account sharing
- Abusive behavior
- Misuse of platform
- Violation of laws
9. Liability
Limitation of liability:
- Platform acts as intermediary
- Not liable for vendor actions
- Force majeure exemptions
- Service interruptions possible
- Dispute resolution available
10. Governing Law
Legal jurisdiction and compliance:
- Governed by Indian laws
- Jurisdiction: [City], India
- Arbitration for disputes
- Consumer protection laws apply
- Terms may be updated