Refund &
Return Policy
YOUR FRESHNESS ASSURANCE & PROTOCOLS
IMPORTANT REFUND & RETURN DISCLOSURE
Because meat and fish products are highly perishable, returns are strictly evaluated. A return and its corresponding refund will ONLY be accepted from the user once it has been officially validated and approved by the MeatsFresh support team. Following approval, the damaged or incorrect item must be physically returned to the vendor shop (viewer shop) from which it was dispatched.
1. Eligibility
Guidelines for initiating refund or return requests:
- User App orders only
- Claims reported within the 30-minute delivery window
- Clear photo or video documentation of the issue
- Product kept in its original packaging and fresh meat storage
- A valid order ID registered under your profile
2. Valid Claims
Valid quality and order compliance reasons:
- Stale, spoiled, or decomposing meat/fish
- Incorrect items or custom cuts delivered
- Compromised packaging seal or thermal protection
- Weight deviation exceeding 10% of ordered weight
- Items missing from the delivered batch
3. Timelines
Strict reporting limits for freshness check:
Fresh Items (Meat / Fish)
Must be reported within 30 minutes of receiving delivery.
Missing Items
Must be reported within 15 minutes of rider hand-off.
4. Pre-Approval
Our system enforces verified, prior authorization:
- Riders cannot accept products back without system approval.
- Unapproved packages sent back directly will be rejected.
- Refunds are initiated only after the approval flag is set.
5. Store Return
Logistics for transporting the approved return:
- The product must go back to the original vendor store (viewer shop).
- A MeatsFresh rider will be assigned to collect it, or you may return it yourself as directed.
- Keep the package sealed in fresh meat storage until pick-up.
6. Workflow
Standard steps to request a refund and return:
STEP 1:Submit Report
Open your active order in the app, click "File Return Report", upload photos, and outline the issue.
STEP 2:Wait for Approval
Quality Control reviews the documentation. Approval notice is pushed in 15-30 minutes.
STEP 3:Rider Pick-up
Hand the item over to the dispatch rider. Once returned to the viewer shop, the refund is initiated.
7. Refunds
How payouts and credits are returned:
- UPI / Instant transfer (typically within 24 hours)
- MeatsFresh wallet credit (instant post-approval)
- Original payment card (takes 5-7 business days)
- COD orders: credited directly to your MeatsFresh wallet
8. Exemptions
Requests will be rejected under these conditions:
- Change of mind after rider completes hand-off
- Reporting delay exceeding the 30-minute window
- Items cooked, seasoned, prepared, or consumed
- Spoilage caused by poor storage after delivery
- No photographic or video evidence provided
9. Support
Get help with your return and refund requests:
In-app live chat support (24/7)
support@meatsfresh.com
+91-XXXX-XXXXXX
Average processing: 15–30 minutes
100% Freshness Guarantee
We stand behind every order. If your fresh meat or fish does not meet strict quality standards, report it immediately. Your trust is our most valuable asset, and we are committed to maintaining the highest safety and delivery standards.